LG to let users remove Copilot from TVs after customers complained that a Microsoft Copilot shortcut appeared on some webOS televisions following a recent software update, with no clear way to delete it. LG now says it will add an option to remove the shortcut, but has not shared a release date.
What happened: Copilot shortcut appears after a webOS update
Owners of certain LG smart TVs reported seeing a new Microsoft Copilot icon/tile on the home screen after a webOS update. Many said the shortcut arrived without prior notice and behaved like a system-level itemโmeaning it could not be uninstalled the way most downloaded apps can.
The complaints quickly spread across social media and forums, where customers criticized the change as unwanted โbloatโ and argued that new AI features should be opt-in, not forced onto a paid product in the living room.
LGโs response: removal option is coming, but no timeline yet
LG has acknowledged the backlash and says it will introduce measures that allow users to remove the Copilot shortcut if they want to. However, the company has not provided a specific timeline for when the setting will appear, indicating it will likely arrive in a future webOS software update.
That lack of a date matters for consumers: over-the-air TV updates can roll out gradually by model, region, and software branch, leaving some owners waiting longer than others.
โWeb shortcut, not a native TV appโ: why that distinction matters
LG has indicated the Copilot icon is a shortcut that launches the Copilot web experience in the TVโs browser, rather than a deeply integrated application baked into the televisionโs operating system.
Practically, that can reduce the level of device integration people fear (for example, tighter access to TV controls or persistent background behavior). But it does not address the core complaint: customers say they werenโt given a choice to have the shortcut placed on the home screen in the first place.